How to become a General Manager
Love taking the lead? You should be a General Manager…
A general manager is a mid to senior level management role, usually reporting into a member of upper management, such as an MD (Managing Director) or CEO (Chief Executive Officer). The role of a general manager may vary from company to company, but their main responsibility will generally be to manage a company, division or department’s day-to-day operations, and ensure it’s operating efficiently and making a profit..
Typical duties for a general manager include
- Hiring and training staff
- Scheduling staff shifts
- Setting sales targets
- Creating a sales strategy
- Managing customer complaints
- Reporting results back to upper management
- Identifying areas for cost savings
- Setting and signing off on marketing or promotional strategies
Business acumen is a must for anyone who wants to become a general manager. You’ll generally need to have several years’ worth of management experience, as well as an in-depth understanding of how to motivate your staff.
To be successful as a general manager, you’ll need to be a multi-tasker as you’ll often be juggling multiple duties . Being confident in the decisions you’re making is also an essential skill.
Other skills needed to become a General Manager include:
- Strategic thinking
- Time management
- Analytical thinking
- Interpersonal skills
A degree isn’t necessary to become a general manager, though it may help to fast track you through the different management levels to a general manager position. Many general managers start their career in junior management levels and work their way up. However, a degree in Business and Management, Business Administration or a degree in a related subject (such as finance) could help your application stand out to employers.